Parker Car Service: London's No.1 For All Your Transport Needs

Frequently asked questions

General

Who are Parker Car Service?


Parker Car Service is London's largest private hire operator. Established in 1989, we have been providing services to London and it's surrounding areas for over 30 years. We have grown from being a one man operation in Hampton to having over 600 professional drivers who are fully backed by a team of 100 support staff available 24 hours a day, 7 days a week, 365 days a year. Our services range from a smart minicab to luxury chauffeur services to wheelchair accessible vehicles to 16 seat minibuses. You can be assured that at Parkers, we do everything possible to ensure that you love your journey. No need to wait for a taxi, book your journey with Parker's and we will get you to your final destination in comfort and in style.




Where are you located and where can I get a car from?


Our head office is in Isleworth, London. Our main operating area sits within Greater London and Surrey which is where most of our drivers are based. However, there is nowhere in the UK that we are unable to collect you from or take you to. If you're not sure, you can always give us a call on 02085600000




How can I make a booking?


At Parker Car Service, we want to make your booking experience as easy as possible. You are able to book your journey by phone, by email, by app and by web. Phone: 020 8560 0000 Email: bookings@parkercarservice.com Andriod App: Download Apple App: Download Web: Cash Card Account




How can I pay for my booking?


You can pay for your journey by cash, by card or by account.




Do you have an app?


We definitely do have an app! You can find our app on the apple store or google play store or download below: Apple Android




Am I able to book online?


Yes, we have a web booking facility for you to book your journeys. Cash Bookings Card Bookings Account Bookings




Are you able to provide me with a receipt?


We can always provide you with a reciept at the end of your journey. These can be emailed to you or sent over by text. If we have your email address, a reciept will be sent to you automatically. If you would like to receive a receipt by text, please do let your booking agent know.




Can I book a car for as soon as possible?


Yes, absolutely! We will always be here when you need us.




Can I book a car in advance?


Of course! Whether you need a car today, tomorrow or in 6 months time, we will be on hand to ensure your transport is all arranged for when you need it.




Can I book a car for a few hours, a day or a week?


We do offer an hourly and daily rate service for those times you need a driver to stay with you. Whether you are looking for a driver to take you to multiple meetings in a day or you're looking for a driver to go on a roadshow around the UK for a week - No matter how long you are looking to keep your driver on hand, get in touch today! Tel: 020 8560 0000 Email: bookings@parkercarservice.com




Can I book a car to take me abroad?


Yes! Travelling to Europe is no problem with Parker Cars. Let us know your travel requirements and we will arrange all aspects of your transportation and ensure you have a comfortable, professional and stress-free ride.




How can I contact you?


You can contact us by phone on 020 8560 0000 or by email at info@parkercarservice.com.




Can I request my favourite driver(s)?


You can request your preferred driver and our team will do their best to fulfil your requests. Please note that due to the nature of our work, we cannot always guarantee that your specific driver will be available.




Can I track my driver?


Yes! When you provide us with your mobile number on your booking, once your driver is en-route to you, you will be sent a text containing a live tracking link. If you book by app or web, you will be able to track your driver on there too!




What services do you provide?


Due to our experience and knowledge in the private hire industry, we have been able to build a wide range of services available to you 24/7. These include:

If you cannot find what you are looking for, please do not hesitate to contact us and we will do our best to fulfil your needs!




Do you have wheelchair accessible vehicles?


Yes, we do! Our wheelchair vehicles are available 24 hours a day, 7 days a week, 365 days a year!




Can my dog or other pets travel with me?


Yes, you are very welcome to bring along your furry friends. Just let us know when you book your journey so we are able to send an appropriate vehicle.




How can I get a discount on my bookings?


Monday to Thursday we offer discounts on journeys booked to pick-up between 10:00 and 15:00 and between 19:00 and midnight. All airport journeys have a disount applied to them and you will recieve this benefit on all airport transfers. When booking by app or web using cash or card, you will also recieve a further 5% discount!




Do I need to give my driver a tip?


No, tips are not compulsorary but always appreciated!




How can I cancel a car that has been arranged?


If you need to rearrange or cancel your car, please call us on 020 8560 0000 as soon as you can.




What happens if I leave something in the car?


If you think you may have left something in one of our vehicles, please do contact us as soon as possible and we will do our best to find your belongings and return them to you.




Do you provide courier services?


Yes! At Parkers, we are not just a car company..we have a fleet of 50 courier vehicles who are available 24/7. To find out more about Parker Courier, please click here.





Airports

How do I book a car to collect me from the airport?


Booking a car to collect you from the airport is easy with Parkers!




What airports do you collect from?





Do you have a meet and greet service?





What happens if my flight arrives late or earlier than scheduled?





How much luggage can I take with me?





Where will my driver meet me?





When will my driver meet me?





Are there any extra charges for my airport journeys?





What if I am flying by private jet?






Bookings

How do I make a booking with Parker Cars?





Can I request my favourite driver(s)?





What vehicles are available to me?





How much notice do you need for a new booking?





Can I have multiple addresses on my journey?





Am I able to book a driver for a few hours, a full day or a week?





Am I able to book a car to take me abroad?





How will I recieve my driver's details?





How will I know when my driver is on the way or arrived?





Can I track my driver?





How can I pay for my journey?





Do you offer corporate accounts?





How can I open a personal account?





Can I book a car on behalf of another person?





Do you charge waiting time?





How can I get a quote for a potential journey?





Do you have a dedicated team for event transport?





Am I able to book my car if I am not sure of the exact destination yet?





Do you charge more for my journeys over Christmas or bank holidays?





Do you need my mobile number to make a booking?





Do you need my email address to make a booking?





Am I able to cancel a car I have already arranged?





Do you have a chauffeur service?





How can I amend my journey?





Do I need to tip my driver?





Am I able to book a wheelchair accessible vehicle?





Are you able to collect me from a public event?






Accounts

What types of account do you offer?





How can I apply for an account?





What are the benefits of opening an account with Parker Cars?





On what frequency will you invoice my account?





How can I pay my invoices?






Courier Services


Drive With Parkers


We Want To Hear From You!

Contact us by Phone: 020 8560 0000

Contact us by Email: admin@parkercarservice.com

Address: Unit 6, The Wireless Factory, Fleming Way, Isleworth, TW7 6DB

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Parker Car Service

 Unit 6, The Wireless Factory

Fleming Way

Isleworth

TW7 6DB

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